At Islamic Honey Centre, we strive to provide our customers with the highest quality honey and herbal products. Your satisfaction is our priority, and we understand that sometimes you may need to return a product. Please review our return policy below.

1. Return Eligibility

• Timeframe: Returns must be requested within 30 days of the purchase date.
• Condition: Products must be unopened, unused, and in their original packaging. Opened or used products are not eligible for return.
• Receipt: A valid proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used products.
• Products purchased on sale or with promotional discounts.
• Custom or personalized products.
• Perishable items (including any products with a limited shelf life).

3. Return Process

• Step 1: Contact our customer service team at [insert contact email or phone number] to initiate the return process. Please provide your order number and reason for the return.
• Step 2: If your return is approved, you will receive instructions on how to return the product. You are responsible for the shipping costs associated with returning the product.
• Step 3: Once we receive the returned product, it will be inspected to ensure it meets our return eligibility criteria.
• Step 4: If approved, a refund will be issued to your original method of payment within 7-10 business days. Shipping costs are non-refundable.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [insert contact email or phone number]. We will arrange for a replacement or refund as quickly as possible. Please provide photos of the damaged or defective product to help us resolve the issue.

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item following the return process and place a new order for the desired product.

6. Refunds

• Refunds will be processed to the original payment method used during the purchase.
• Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item sent, defective product).
• Please allow up to 14 business days for the refund to appear in your account.

7. Customer Service

For any questions or concerns regarding returns, please contact our customer service team at support@islamichoney.com. We are here to help!